Please note that there may be instances where standard products/ color charts, designs etc are substituted. In these cases, the product fundamentally remains the same; it is only the physical attributes which may vary. In such cases, our commitment to customer satisfaction is our main priority. As such, ourTerms & Conditionsstates that changes can only be made to customized orders upon substitution by the designer upon product availability or for the overall integrity of the design. Please see our Substitution Policy, & Terms & Conditions Pages for more information.