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Helium Tank Rental Policy

Helium Tank Rental Agreement & Terms and Conditions

Last updated: November 2, 2026

This Helium Tank Rental Agreement (“Agreement”) is entered into between Charleston Balloon Company(“Company”) and the customer (“Customer”). By completing a rental transaction, Customer agrees to the following legally binding terms:

1. Rental Eligibility & Verification

Customer must be the individual who placed the order and must present at pickup:

  • A valid government-issued driver’s license
  • The credit card used for the transaction

Failure to meet these requirements may result in refusal of rental without refund.

2. Rental Period

The standard rental period is three (3) days. The day of pickup is Day 1 and the day of return is Day 3, unless otherwise specified. All equipment must be returned by the agreed-upon due date.

3. No Deposit or Hold

No security deposit is collected and no hold is placed on the Customer's card for this rental. Charges are made only as described in this Agreement.

4. Late Returns & Non-Return

Equipment returned after the due date has a twenty-four (24) hour grace period with no late fee. After the grace period, a late fee of $25 per day applies for each day the equipment remains unreturned. Late fees are charged daily to the card(s) on file.

If equipment has not been returned within seventy-two (72) hours after the due date (the 24-hour grace period plus 48 additional hours), and the Customer has not contacted the Company by email, the equipment will be deemed unreturned.

Customer agrees that the Company may charge the full aggregate replacement cost of all unreturned equipment, in addition to the late fees already charged. Replacement costs are as follows:

  • Standard Helium Tank (27): $250–$400
  • Large Helium Tank (55): $400–$600
  • Regulator: $75–$150

Charleston Balloon Company reserves the right to charge the card(s) on file without further notice.

Contact must be made by email to inquiry@charlestonballooncompany.com. Extenuating circumstances are reviewed on a case-by-case basis at the Company's sole discretion.

5. Equipment Condition & Acceptance

Customer acknowledges that at the time of pickup:

  • All equipment is received in optimal, working condition
  • The helium tank is full 

Written verification will be taken at pickup to document condition and fulfillment.

No refunds or adjustments will be made after equipment leaves the premises.

6. No Refunds & Rescheduling

All rentals are final. No refunds, credits, or partial reimbursements will be issued for unused helium or early returns.

A rental may be rescheduled with at least 24 hours' advance notice before the scheduled pickup time.

7. Use, Handling & Transportation

Customer agrees to:

  • Operate equipment safely and as intended
  • Transport tanks in a secure, upright position
  • Regulators and other equipment are removed from tank
  • House equipment in a safe environment
  • Never inhale helium from a tank, regulator, or balloon, as it can cause serious injury or death
  • Supervise children around equipment and balloons, as uninflated or broken balloons are a choking hazard

Customer assumes full responsibility for any risk of injury, damage, or loss during use or transport.

8. Damage, Loss, or Theft

Customer is fully responsible for any damage, loss, or theft of equipment during the rental period.

Charges may include:

  • Full replacement cost
  • Repair costs (if applicable)
  • Cleaning or restoration fees, if equipment is returned in poor condition

9. Limitation of Liability

Charleston Balloon Company shall not be held liable for:

  • Improper use or handling of equipment
  • Balloon performance or float duration
  • Any event-related outcomes

All equipment is provided “as is” without warranties beyond those required by law.

10. Indemnification

Customer agrees to indemnify, defend, and hold harmless Charleston Balloon Company, its owners, employees, and affiliates from any and all claims, liabilities, damages, or expenses arising from the rental or use of equipment.

11. Payment Authorization

Customer authorizes Charleston Balloon Company to charge the payment method on file for:

  • Late returns
  • Damaged equipment
  • Lost or unreturned items
  • Applicable fees outlined in this Agreement

12. Governing Law

This Agreement shall be governed by and interpreted under the laws of the State of South Carolina.