Please note that there may be instances where standard products, colors, designs etc are substituted. In these cases, the product fundamentally remains the same; it is only the physical attributes (colors, similar foils, shapes, etc) which may vary. You will receive product or equal to or greater in value in the event of a substitution. In such cases, our commitment to customer satisfaction is our main priority.

As such, our Terms & Conditions states that changes can only be made by the designer due to product availability issues, and not by request of the client.

PICKUPS

While we do accept same day orders based on staff and product availability, we recommend placing your order 24-48 hours ordering in advance for quality control purposes. To learn more, please see "Quality Control and High Standards".

Delivery

Same day orders placed prior to noon (12:00 pm that day), are based upon first come first serve delivery availability, and will deliver on the next available truck. Note that your same day delivery may be up until 8:00pm the same day or the next available truck, whichever comes first. This ONLY pertains to gift bouquet deliveries and bulk latex delivery, and no other product, especially decor related products. Seasonal traffic may affect pricing for delivery based on surge times, and may incur additional charges.

See collection here.

Garlands and Grab + Go Decor

We recommend ordering at least two weeks in advance. Some items in our online purchasing platform require 48 hours or more to craft as it is labor intensive or crafted to your specific to your needs (ie. personalization). This includes, but is not limited to garlands, columns, arches, marquess, etc. Some items can incur rushed productions charges based on surge times.

It is very common that we book popular dates out 6-12 months in advance. Availability for holidays and dates that surround holidays, such as New Years, Valentine's Day, and Graduation tend to become unavailable faster in the year.

For example: in January of each year, we have several clients book our New Years Eve services just after the previous New Year celebration (first two weeks of January).

If at any point you are worried about a date, please call us at 843-856-9121 to confirm availability before placing your event request form in for approval.

NOTE: Communicating with us DOES NOT guarantee our services being booked and reserved for your event. See How To Book Our Services. Events are only guaranteed with payment in full, or necessary deposits.

For optimal service and timely execution of balloon decor pieces, we suggest placing your order at least one week in advance. This time frame allows us to efficiently construct the piece and procure the necessary balloons without incurring rush charges. Delivery and set-up charges will be determined based on the specific requirements of the job, and we are more than happy to provide you with a detailed estimate upon request. Additionally, we can provide a separate quote for the removal of the decor once your event concludes. It's important to note that our balloon pieces are typically designed with client removal in mind to facilitate a smooth post-event experience.

Due to balloons being a biodegradable, and environmentally sensitive product, we enforce a "Quality Control and High Standards" policy. This policy states that any balloons purchased from our establishment are backed by our quality guarantee.

Quality Control Policy

Please note that while we tend to carry the highest quality of brands across all balloon types, not all balloons are made perfectly once we have them placed in our shop. As such, we guarantee that while balloons remain in our care, we assess for damages, leaks, cut, tears, and poppage on a case by case basis, so that in the event of a damaged balloon, we replace that product at no additional cost to you.

Reporting of Damages Policy

If in the event we missed a damaged balloon after our initial quality check, you may report your balloon asap for a complimentary replacement.

Reporting Latex Damage

If you have a latex balloon rupture after leaving, you have between 30 minutes to 2 operating business hours to file a poppage claim for a complimentary replacement. To receive you complimentary replacement, you must return the damaged balloon in its current condition within 4 operating business hours of having purchased your balloons. Any attempts to return the balloon after the 4 hour mark, or claims made after the 2 hour mark may be rejected for the replacement on a case by case basis.

Reporting Foil/Mylar Damage

If you have a foil or mylar balloon rupture after leaving, you have up to 24 hours to file a poppage claim for a complimentary replacement. To receive you complimentary replacement, you must return the damaged balloon in its current condition from 6 hours to 1 operating business day (by 5 pm the next day from purchasing) of having purchased your balloons. Any attempts to return the balloon after the 24 hour mark, or claims made after the 24 hour mark may be rejected for the replacement on a case by case basis.

*Note: Any damages that have concerning or suspect origins may be denied compensation any any time after purchasing based on a case by case basis. This includes but is not limited to, cutting, ripping tearing, leaving in an un-ideal conditions such as outdoors for long periods of time, etc.*

Need help choosing the right balloon bouquet for the recipient but unsure where to start? Take our quiz to relieve the decision fatigue.

Click here for Quiz!

Give us a call!

843-856-9121

BOOKLET/Library

BLOG

While we occasionally have a promo code go out through our email marketing (you can sign up at the bottom of the page), the only other discounts we offer are military discounts. It is a 10% discount with the in person showing of your personal, valid military ID. Must be paid with matching funds to the ID.

Please see our DONATION REQUEST FORM.

linked DONATIONS PAGE

We are not currently accepting influencer collaborations at this time except ion a case by case basis.

On average our latex balloons stay fully infalted in stable conditions (indoors, temperature controled and avoiding abrasive surfaces) for 3-5 days, if not longer. Our foil balloons have a similar life expectancy, though often times superceed this timeframe up to 3-4 weeks on average.

It is common for customers of ours who return to us saying that they had to eventually just "throw the balloons away as they lasted too long", often times this can be years. We have a few balloons in our store that have blown even us away, some of which are meeting their 4+ year mark of no touch ups/refills.

PRO TIP: If you are worried about life expectancy, consult one of our designer's or retail assistants to offer their advice on how to prolong the life of your balloons. We will often tell you that the best way to get the most "bang for your buck" is to order ahead and pickup as close to your party time as possible as we then have amble time to prevent & correct any issues in regards to damages made by issues in manufaction.

Environmental consciousness is best served with latex balloons. They are biodegradable, in that they do not become a permanent fixture in our environment. Their foil counterparts, on the other hand, will stick around for decades to come. The good thing to know is that you can recycle and reuse foil balloons in order to avoid a more harmful impact on the environment. Your safest best when choosing an environmentally conscious balloon is to use latex balloons whenever possible.

See latex balloons here.

NOTE: BE SURE TO ASK US ABOUT OUR RECYCLE PROGRAM, OR VISIT OUR ECO PAGE (linked here).

While we are The Largest Balloon Retailer in North America, we unfortunately do not offer shipping services. Please see our PICKUP & DELIVERY section for more information about our services.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please see our Quality Control and High Standards Policies for more information.

Due to our extremely fast & efficient turn around time, we do not issue refunds or returns on a standard basis.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages or issues with an order must be reported within a 24 hour period and will be resolved on a case by case basis.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

EVENT POLICIES

Event Product Minimum

The product minimum for us to consider you an event is $250 on product only (excluding tax, delivery, premium upgrades, etc.). Your occasion may classify as if your occasion requires delivery, installation, setup, a large quantity of product, or rentals.

Event Deposits

If you are looking to place an event with Charleston Balloon Company, we may require an event deposit for larger events. If you are unsure of product page

Event Cancellations + Weather Policy for Events

REFUNDS, CHANGES, & CANCELATIONS

RefundsChanges to OrdersCancelations

PROPERTY & POSSESSIONPickup In StoreUber PickupDrop Off DeliveryEvent Installation Services

PHOTOGRAPHY & VIDEOGRAPHYOn Social MediaPrior To Leaving Company PropertyDuring Setup/At An Event Location

INFORMATION PRIVACYCredit Cards Payment Over The Phone

Charleston Balloon Company does not hold credit card information for future events. If we ask for credit card information, it is to place an order fro you or to hold the information until the completion of your event. We do not hold onto credit card information, even if you are a repeat customer.

We will ask for it every time.

To request a refund due to a manufacturing issue, you can contact us at jill@charlestonballooncompany.com.

Due to our extremely fast & efficient turnaround time, we do not issue refunds or returns on a standard basis. Case by case basis, and if not left store and if left store, must be analyzed. PRODUCT ONLY, no creations.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages or issues with an order must be reported within a 24 hour period and will be resolved on a case by case basis.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

1. add to cart

2. choose pickup

3. choose date & time

4. complete checkout

5. arrive during your selected time window, with your car prepared.

If you are unsure of how many balloons you can fit in your car, please see the below car chart.

When you come for pickup, please try your best to arrive in the arrival window that you have preselected. If there are issues with your arrival time, please call ahead at 843-856-9121 so that we can prepare our staff and your order accordingly.

At Charleston Ballooon Company, we prebag your order to help alleviate the stress of the balloons flying away or being in the way while you are driving. We highly recommend letting us bag your order, as well as anchor weights for any orders containing helium. When loading in and taking the balloons out of your vehichle, please use one door at a time as two open doors can create a vaccum causing the balloons to fly away or down the street. If you are unsure of how many balloons you can fit in your car, please see the above car chart.

Note: Orders not picked up on the scheduled date and time will not be issued a refund or credit, or do we guarantee the quality or length of float time. All orders not picked up will be disposed of or donated 48 hours after the scheduled pickup requested time and date. Should you need to change your Pickup date or time, please do so at least 72 hours in advance. Orders already inflated or prepared cannot be rescheduled, or cancelled.

Here's a few reasons why ordering ahead of your pickup date is beneficial to you:

1. We guarantee your product.
   If in the event a balloon pops, has a manufacturing damage, or we just do not like the way the product presents, we will change it out at no additional cost to you up until you leave the store's front doors.
   
2. There is minimal or no wait time when pickup up your order.
   Because of how we run pickup times, often we get a lot of customers in at the same times. Tha means that we can anticipate this and prebag your balloons, and hand them to you within five minutes of entering the store, and then you are on the way again. Please note, however, there may be a small wait when we have a multitude of same day customers with a low staff count, so patience is appreciated as we will get to you as soon as we can.
   
3. We control the damages.
   If a balloon pops while blowing up your order, or prior to your pickup time, we replace the balloons (or substitute it) at no additional cost to you.
   
4. Easy convenience of pickup and pre-bagged for you.
   We bag every order so that your balloons are protected against any abrasive surface when transporting to your event location.
   
5. We inflate your balloons based on when you need them.
   For example: if you need you balloons for a party on Sunday, set your pickup time for Saturday afternoon. If you need them for a week day, but it's for the following evening, pick it up that morning. If you need it for the following morning, pickup the following evening.

JUST GIVE US A CALL!!!
843-856-9121
One of our staff will help adjust your time and get you all set.

1. add to cart

2. choose delivery

3. choose date & time

4. complete checkout

5. await our arrival, or notify the recipient. We are very punctual.

CALL US if you are having website issues. 843-856-9121.

Note: Pricing is subject to change based on economic climate inflation and seasonal demand.

Pricing is available on our website at checkout.

Downtown Charleston: 29401, 29403, 29425.

Lower Mount Pleasant & Surrounding Islands: 29464, 29492, 29412

West Ashley: 2047

West Ashley: 29414

Wadmalaw/Johns Island 29455; Ravenel/Hollywood 29470; & Summerville 29485

Sullivans Island 29482; IOP 29451; Folly Beach 29439

Goose Creek/Ladson/Summerville 29486

Wadmalaw 29449 & Goose Creek 29455

Kiawah Island 29455

Seabrook Island 29455 & Wadmalaw 29487

Mt. Pleasant 29466

Air Force Base 29404; & N. CHS. 29418/29420

You have the option of having your delivery brought back to the shop for the receipient to pickup (we will leave a door card stating such).
You can have us attempt a redelivery for an addtional charge.
You can give us permission to leave the balloons in a secure location, example in a bag on a front porch or at a neighbors house (we are not responsible for lost/stolen or damaged balloons).

You should recieve a similar text to the exmaple below the day of, to which you MUST respond asap for our deliver person's information. This will give you the most updated delivery times. If you have ordered online, you may receive a email confirmation instead of or in addition to the below message example.

"Yay! Your balloons are on the way! Estimated arrival: (time)-(time). Please text C to confirm, or text P for us to leave on your porch. We are not responsible for any damages for balloons left unattended after delivery. Failure to respond to this text will result in the balloons being returned to our shop, and additional charges for a second delivery may vary based on our availability."

Yes!!! You can absolutely place a same day order. Please note the following information.

All same day deliveries must be placed and received prior to 12:00pm EST, and will be delivered up until 8:00pm EST, or the next available truck for our routes. Please be sure that all delivery information is correct and reflect of the same day request. Any wrong information that may result in misdelivery may either experience a delay in delivery and/or additional delivery charges. Due to our rapid turnaround time for orders, all same day deliveies may NOT be chanaged or cancelled after purchase. If you have any questions please call us at 843-856-9121 prior to you purchase.

NOTE: ALL ORDERS RECEIVED AFTER 12pm will be pushed to the next truck, or the following business day.

The product minimum for us to consider you an event is $750 (Monday through Friday) and $2,500 (Sunday) on product only (excluding tax, delivery, premium upgrades, etc.). Your party may classify as an event if your occasion requires delivery, installation, setup, a large quantity of product, and/or rentals items.

If you are looking to place an event with Charleston Balloon Company, we may require an event deposit for some events. You may opt in to placing an event deposit in your event application form, or if your event is exceeding a certain bracket or other parameters, a CBC design team member may request the deposit for your specific event.

So in short, yes, though these must be requested in your event date application.

Please note that there may be instances where standard products/ color charts, designs etc are substituted. In these cases, the product fundamentally remains the same; it is only the physical attributes which may vary. In such cases, our commitment to customer satisfaction is our main priority.

As such, our Terms & Conditions states that changes can only be made to customized orders upon substitution by the designer upon product availability or for the overall integrity of the design.

To ensure the proper setup and quality of our balloon arrangements, we have established the following policy regarding touching balloons during our presence at an event:

1. Balloon Handling Policy:
a. You or other event attendees are strictly prohibited from touching the balloons until we have completed our setup and left the premises.
b. Balloons are delicate and sensitive to handling, and premature touching can cause damage, deflation, or disruption to the arrangements.

2. Ownership and Responsibility:
a. If balloons are removed from our hands or tampered with before the completion of our setup, those balloons will be considered the purchaser's property in their "as is" condition.
b. Once the balloons are touched or taken out of our control, we relinquish responsibility for their quality, durability, and appearance.
c. Any issues or concerns with the balloons after they have been touched or removed from our care will not be covered under our service guarantee or liability.

By adhering to this policy, we aim to maintain the integrity and presentation of our balloon arrangements while ensuring a smooth and satisfactory experience for our clients. We appreciate your cooperation in respecting these guidelines to ensure the best possible outcome for your event.

Our event staff will maintain the pre requested weather event instructions requested in your event date application, otherwise if not stated CBC event staff will defer to the Inclement Weather Policy Seen Below.

Inclement Weather Policy

Clause 1: Hurricane & Tropical Storms

Clause 2: State of Emergency

Clause 3: Rain Out

unpredictable weather/popup storms

rain

wind

tornado/acts of god

temperature spikes (Hot or Cold)

We require payment in full at the time an order is placed. An order with us is not confirmed in full until a full payment has been completed (this includes but is not limited to product availability, calendar availability, etc.)

Payments are nonrefundable only transferable to future events and subject to current pricing as events are tailor made per individual clients requests.

Notice must be given 7+ days prior in writing in order to reschedule an event for a later date.

If a cancellation or reschedule is made less than 7 days of the event date, or not received in writing, then all payments are forfeited.

CHATGPT ANSWER

To ensure clarity and transparency in our payment and order policies, the following guidelines are established:

1. Payment in Full:
a. We require full payment at the time an order is placed to confirm the reservation.
b. An order is considered confirmed only when the full payment has been received, taking into account product availability, calendar availability, and any other relevant factors.

2. Payment Terms:
a. Payments made are nonrefundable but can be transferred to future events organized by the client.
b. In the case of a transfer, the payment will be subject to the current pricing at the time of the future event, as events are tailor-made per individual client requests.
c. Any price differences or additional charges applicable to the future event will be communicated to the client and must be settled prior to the new event date.

3. Rescheduling Policy:
a. Notice of rescheduling an event must be provided in writing at least 7 days in advance of the original event date.
b. If the rescheduling notice is received within the specified timeframe, we will accommodate the request and transfer the payment to the new event date, subject to availability.
c. The rescheduled event will be subject to the current pricing and terms in effect at the time of the new event.

4. Cancellation Policy:
a. If a cancellation or rescheduling notice is not received in writing or is made within 7 days of the original event date, all payments made will be forfeited.
b. This policy is necessary to account for the costs, time, and resources involved in preparing and securing products and services for the event.

By adhering to these payment and order policies, we aim to ensure a fair and efficient process for our clients, while allowing us to maintain the highest level of service and commitment. Please carefully consider these guidelines before placing an order or requesting any changes to your event plans.

At Charleston Balloon Company, we recognize the importance of documenting our work for events through photography and videography, particularly for sharing on social media platforms. However, to ensure the privacy, confidentiality, and security of our company and its stakeholders, the following policy regarding photography and videography rights is established:

1. Prior to Leaving Company Property:
a. Employees, contractors, and authorized personnel are prohibited from capturing or sharing photographs or videos of company property, assets, or sensitive information on personal or public social media platforms without prior approval.
b. Approval for capturing and sharing images or videos must be obtained from the relevant department or management personnel responsible for privacy and security matters.

2. During Setup and at Event Locations:
a. Photography and videography during setup and at event locations are permitted for non-confidential and non-sensitive aspects, provided it does not disrupt or interfere with ongoing operations or infringe on the privacy rights of individuals present.
b. Prior approval must be obtained from the event organizer or designated representative before sharing any photographs or videos on social media platforms.
c. When capturing images or videos, individuals must be mindful of respecting the privacy and preferences of attendees, and refrain from capturing or sharing any content that may be offensive, inappropriate, or unauthorized.

3. Intellectual Property and Attribution:
a. Any photographs or videos taken on company property or during events that involve company branding, logos, or intellectual property are considered company assets.
b. Individuals capturing images or videos are responsible for obtaining proper consent and permissions from individuals featured prominently in the content, and for appropriately attributing and crediting any third-party content used or incorporated.

Non-compliance with this policy may result in disciplinary action, including but not limited to counseling, suspension, or termination, depending on the severity and frequency of the violation. By adhering to this policy, we strive to protect the privacy and security of our company, employees, and stakeholders while promoting responsible and ethical use of social media for documenting our activities and events.

We are not responsible for any missed email communications that may have landed in your spam or junk folders. It is your responsibility to regularly check these folders when in communication with our event staff for updates, quotes, invoices, and more.

You event is indoors if the space you request for balloons has (4) walls, an enclosed ceiling, is temperature and elementally controlled, and access doors that remain shut throughout your event.

ALL OTHER SPACES ARE CONSIDERED OUTDOORS!!!

EXAMPLES:

Indoors: ballroom, kitchen, bedroom, living room, lobby.
Outdoors: pool, pavillion, garage, hanger, porch (screened and open).

If you have requested a rental piece or framework for your decor to be utilized over the (7) day rental period (ie. 2 weeks/month long), your event quote may read the following policy.

Extended Rental Policy

Any framework or rental item requested for use passed the (7) day rental period, may be utilized up to an additional 20 days (27 total days) for an additional rate of $75. Removal for your decor extension must also be predetermined at least 48 hours in advance of your removal request. Failure of removal notice, or specified request of expedited removal will incur additional charges. All rentals are non-disposable, and the client attached to the billable account is responsible for the quality and prevention of loss, theft or damage of the rental item(s).

OVERVIEW

This website is operated by Charleston Balloon. Throughout the site, the terms “we”, “us” and “our” refer to Charleston Balloon. Charleston Balloon offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature.A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purposes; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others (includes but not limited to photography, videography, marketing materials, etc.; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; (l) to impersonate or act in the right of selling under the guise of the business operating name of Charleston Balloon Company or any variation thereof. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall Charleston Balloon, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Charleston Balloon and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at legal@charlestonballooncompany.com.

This Privacy Policy describes how charlestonballoonshop.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify, 17Hats, Square, and PayPal.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, 17Hats, Square, and PayPal. Our devices DO NOT store payment information.

Customer support information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: Shopify, 17Hats, Square, and PayPal.

Information Privacy
Credit Cards Payment Over The Phone

Charleston Balloon Company does not hold credit card information for future events. If we ask for credit card information, it is to place an order for you or to hold the information until the completion of your event. We do not hold onto credit card information, even if you are a repeat customer.

Our devices DO NOT store payment information. We will ask for it every time, even if you are a repeat customer.

Minors

The Site is not intended for individuals under the age of [18]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• [INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor 17Hats and Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

NameFunction_abUsed in connection with access to admin._secure_session_idUsed in connection with navigation through a storefront.cartUsed in connection with shopping cart.cart_sigUsed in connection with checkout.cart_tsUsed in connection with checkout.checkout_tokenUsed in connection with checkout.secretUsed in connection with checkout.secure_customer_sigUsed in connection with customer login.storefront_digestUsed in connection with customer login._shopify_uUsed to facilitate updating customer account information.Reporting and Analytics

NameFunction_tracking_consentTracking preferences._landing_pageTrack landing pages_orig_referrerTrack landing pages_sShopify analytics._shopify_sShopify analytics._shopify_sa_pShopify analytics relating to marketing & referrals._shopify_sa_tShopify analytics relating to marketing & referrals._shopify_yShopify analytics._yShopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

Charleston Balloon Company, LLC, 1559 Sam Rittenberg Boulevard, Charleston SC 29407, United States

Last updated: May 19, 2023

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.