Charleston Balloon

Per our new ordering policy, all phone orders now incur a $10.00 phone charge. This is to help with taking the time away from our staff's daily duties, as average online orders take about 15 minutes per order.

Online orders avoid this charge, so we highly encourage you order this way in future.

Yes! Be sure to add your message, up to 140 characters, in the notes section before the checkout page.

Note: For safety reasons, all cards and orders will be signed or denoted with the name of the name of the orderee (person who placed the order). Failure to put a legal name or unrecognizable may result in your order not being delivered. If your recipient does not recognize or does not wish to receive the delivery, then the balloons will be brought back to our shop for disposal, and no refund will be offered.

Please note that there may be instances where standard products, colors, designs etc are substituted. In these cases, the product fundamentally remains the same; it is only the physical attributes (colors, similar foils, shapes, etc) which may vary. You will receive product or equal to or greater in value in the event of a substitution. In such cases, our commitment to customer satisfaction is our main priority.

As such, our Terms & Conditions states that changes can only be made by the designer due to product availability issues, and not by request of the client.

PICKUPS

While we do accept same day orders based on staff and product availability, we recommend placing your order 24-48 hours ordering in advance for quality control purposes. To learn more, please see "Quality Control and High Standards".

Delivery

Same day orders placed prior to noon (12:00 pm that day), are based upon first come first serve delivery availability, and will deliver on the next available truck. Note that your same day delivery may be up until 8:00pm the same day or the next available truck, whichever comes first. This ONLY pertains to gift bouquet deliveries and bulk latex delivery, and no other product, especially decor related products. Seasonal traffic may affect pricing for delivery based on surge times, and may incur additional charges.

See collection here.

Garlands and Grab + Go Decor

We recommend ordering at least two weeks in advance. Some items in our online purchasing platform require 48 hours or more to craft as it is labor intensive or crafted to your specific to your needs (ie. personalization). This includes, but is not limited to garlands, columns, arches, marquess, etc. Some items can incur rushed productions charges based on surge times.

Due to balloons being a biodegradable, and environmentally sensitive product, we enforce a "Quality Control and High Standards" policy. This policy states that any balloons purchased from our establishment are backed by our quality guarantee.

Quality Control Policy

Please note that while we tend to carry the highest quality of brands across all balloon types, not all balloons are made perfectly once we have them placed in our shop. As such, we guarantee that while balloons remain in our care, we assess for damages, leaks, cut, tears, and poppage on a case by case basis, so that in the event of a damaged balloon, we replace that product at no additional cost to you.

Reporting of Damages Policy

If in the event we missed a damaged balloon after our initial quality check, you may report your balloon asap for a complimentary replacement.

Reporting Latex Damage

If you have a latex balloon rupture after leaving, you have between 30 minutes to 2 operating business hours to file a poppage claim for a complimentary replacement. To receive you complimentary replacement, you must return the damaged balloon in its current condition within 4 operating business hours of having purchased your balloons. Any attempts to return the balloon after the 4 hour mark, or claims made after the 2 hour mark may be rejected for the replacement on a case by case basis.

Reporting Foil/Mylar Damage

If you have a foil or mylar balloon rupture after leaving, you have up to 24 hours to file a poppage claim for a complimentary replacement. To receive you complimentary replacement, you must return the damaged balloon in its current condition from 6 hours to 1 operating business day (by 5 pm the next day from purchasing) of having purchased your balloons. Any attempts to return the balloon after the 24 hour mark, or claims made after the 24 hour mark may be rejected for the replacement on a case by case basis.

*Note: Any damages that have concerning or suspect origins may be denied compensation any any time after purchasing based on a case by case basis. This includes but is not limited to, cutting, ripping tearing, leaving in an un-ideal conditions such as outdoors for long periods of time, etc.*

On average our latex balloons stay fully infalted in stable conditions (indoors, temperature controled and avoiding abrasive surfaces) for 3-5 days, if not longer. Our foil balloons have a similar life expectancy, though often times superceed this timeframe up to 3-4 weeks on average.

It is common for customers of ours who return to us saying that they had to eventually just "throw the balloons away as they lasted too long", often times this can be years. We have a few balloons in our store that have blown even us away, some of which are meeting their 4+ year mark of no touch ups/refills.

PRO TIP: If you are worried about life expectancy, consult one of our designer's or retail assistants to offer their advice on how to prolong the life of your balloons. We will often tell you that the best way to get the most "bang for your buck" is to order ahead and pickup as close to your party time as possible as we then have amble time to prevent & correct any issues in regards to damages made by issues in manufaction.

Environmental consciousness is best served with latex balloons. They are biodegradable, in that they do not become a permanent fixture in our environment. Their foil counterparts, on the other hand, will stick around for decades to come. The good thing to know is that you can recycle and reuse foil balloons in order to avoid a more harmful impact on the environment. Your safest best when choosing an environmentally conscious balloon is to use latex balloons whenever possible.

See latex balloons here.

NOTE: BE SURE TO ASK US ABOUT OUR RECYCLE PROGRAM, OR VISIT OUR ECO PAGE (linked here).